Frequently Asked Questions about SmartCall

If you cannot find the answer to your question below, please contact our Happy Call Phone Bureau who will be happy to help. They are available everyday from 8.00 am to 6.00 pm.

Q – How do I pay?
A – SmartCall can be Pre-paid and Post-paid, done by cash at Happy Call. The minimum top-up of airtime or deposit is K1000.

Q – How long does it take to activate my account?
A – After signing of the contract, payment or top-up you can make international calls right away.

Q – How do I make an international call?
A – You can get in touch with the International Operator 7 days a week, 24 hours a day at 01 797390 / 08 334955 / 09 274438. The operator will connect you to your international destination. You can also use Phone Callback or SMS Callback.

Q – How long is my calling credit valid?
A – The credit in your account is valid 6 months.

Q – How do I know the costs of my calls?
A – We will include you calling costs wen we send you an SMS with your credit balance or monthly invoice.

Q – How do I know my credit balance?
A – We will send you an SMS message if your credit balance has dropped below the required minimum (K250 for prepaid accounts). A free credit balance / end of month bill is invoiced by SMS message. Additional credit balance requests can be sent by SMS message at a charge of K50 per message. A monthly overview with your calling details and costs is provided at Happy Call.

Q – Are there any additional costs?
A – You only pay for the minutes you call. Using the Happy Call operator is free of charge. Post-paid accounts have an additional monthly fee of K100.

Q – Which countries can I call to?
A – You can call to anywhere in the world.

Q – Can I call a destination that is not on your list?
A – Yes. Call Happy Call for the exact rate of that destination.

Q – What are your rates?
A – Please use the overview of Smart Call rates. Calls are charged by the minute and charging starts once you are connected to the person you are calling.

Q – Can I use SmartCall from any phone?
A – Yes! We can connect you to any phone in Malawi, landline and mobile. You can use SMS Callback to engage an international call from a landline or any other cell phone to anywhere in the world. You sign-up with your own cell phone and you will be charged the regular international SMS charges on top of the calling cost.

Q – If I operate my own Telephone Bureau, can I also use SmartCall?
A – Yes! We encourage you to use SmartCall at your own Bureau or Business. We only ask you to display our SmartCall sign.

Q – How can I earn free calls by reselling SmartCall?
A – Bring us a new customer and we will give you K200 worth of free calls. Make sure the new customer tells us your name or account number when s/he signs up and pays for the international calls.

Q – The quality of the connection is not good, I experience a ‘delay’ in the line when talking. What’s wrong?
A – You are probably calling a mobile number. Try to call a landline, which will improve the quality of the connection at a lower rate.

Q – After calling the operator, the International Phone Callback number or sending an SMS Callback, nothing happens. What’s wrong?
A – The international connections may be engaged or congested. Please try again later.

Q – When I call the callback number, I am asked to enter an account number. What’s wrong?
A – Your credit balance has dropped below K1000, which is the minimum. Your account has been deactivated. Top-up your credit at Happy Call.

Q – If I want to close my account, do you pay back my credit balance?
A – No, but you can use the remaining credit to make local or international calls at Happy Call / Rether Investment at the normal rates.

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